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Bilingual babysitters: Caring for your children when you can't

Published: 08 Aug 2013 12:00 GMT+02:00

Company name: care 4 kids

Interviewee: Gabi Guebel, Regional Manager

What inspired you to become part of care 4 kids?
I was inspired to become part of the care 4 kids team because I was already working for care 4 kids as a caregiver and I realized that there wasn’t a service being provided in my area. Since I had known the staff for a long time they asked me if I would like to manage the families in my area due to the amount of requests they had. I really wanted to become part of the company because it has developed a great reputation since being established in Zürich in 1990.

What's the nicest thing a customer has ever said about your company?
We take each relationship that we make and every experience to heart, and have had so many success stories throughout the years. We know that we’ve done a great job when we receive a thank you from the families either by post, telephone or email. Our greatest satisfaction is when we connect families with caregivers but also going the extra mile in matching personalities. That enables us to create long-lasting relationships and solutions for the families’ needs.

If I contact your company, will your staff be able to speak with me in English?
We are a core team of four multi-lingual women who speak English, German, French and Italian. We believe that it is important that our staff cover these languages so we are able to converse with all our customers all over Switzerland.

What's the strangest request you have ever had?
Over the years we have had all kinds of requests and some have been stranger than others. No matter how strange the request we always to our best to provide the best service we can to our customers weather it’s for a wedding, children’s parties, company events and also at hotels when the family just want a break from the kids.

What makes your company innovative?
Apart from providing an excellent service to our customers we provide training events every three months.This covers different topics and we invite families to join our caregivers to learn from each other and share experiences. Not only do these events enrich the lives of our children, they also strengthen the care 4 kids community. Another important innovation at care 4 kids is that we provide general sickness cover, not only for our families but for other families too. We also provide emergency solutions for families 24 hours a day seven days a week. For example these requests are usually from families whose children are ill or are ill themselves.

Why should potential customers choose care 4 kids?  
We offer customers, potential or existing, a full package of services including long-term and short-term solutions and emergency care. Potential customers will benefit from the caregivers being personally interviewed by a member of our team and also background checked. We also help families with the complete administration process of the employment for their new caregiver. We take great care of our clients within the care 4 kids community.

Describe your future vision for the company.
In the near future we have our new website which is set to go live, featuring new company branding and offering even more information about our new services for our customers. We currently provide services to the whole of Switzerland but most of our families are mainly concentrated around the cantons of Zürich, Zug, Aarau, Schwyz and St Gallen. Our future vision is to extend childcare training events to other cities to provide better personal service to our customers and continue to grow and enrich the care 4 kids community. We continue to expand our team in hiring experienced, qualified and high-quality caregivers.

Article sponsored by care 4 kids

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