Swiss bank looks to the future with smartphone-enabled ATMs

The Local
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Swiss bank looks to the future with smartphone-enabled ATMs
Photo: NCR

Lucerne cantonal bank is the first in Switzerland to launch new high-tech cash dispensers that will eventually enable customers to withdraw money using a smartphone.


The bank launches its first new ATM in Ebikon on Tuesday as part of a pilot project by financial services company SIX, which is developing new software called ATMfutura to harmonize banking technology across Switzerland. 
Created by US firm NCR, the new machines function like a tablet, with customers able to pinch, swipe and zoom to access services. 
The new machines will support the ATMfutura software, due to roll out in 2018, enabling customers to withdraw money using a smartphone. Withdrawals can be pre-authorized on a banking app. The user then receives a QR code and has to hold the smartphone near the reader to process the transaction.
They will also support video banking, with customers able to open an account directly on the ATM using a video channel and sign the necessary forms on the touch-screen.
In a statement, Daniel von Arx, a spokesman for Lucerne cantonal bank, said: “When it became clear that ATMfutura would go live in Switzerland in 2018, we decided to modernize our self-service offering to prepare for the new functionalities at an early stage.  
“Our customers can now become familiar with the new systems and will be able to reap the full benefits of the new innovative services from 2018 onwards.”
The large display of the new ATM is “an improvement for elderly users compared to today’s small monitors”, according to NCR. 
The machines are also secure, with cameras showing what’s happening behind the user.


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