The incident happened last Thursday evening as the Compagnie Générale de Navigation (CGN) ferry named Le Léman docked in Evian-les-Bains, France, after its crossing from the Swiss side of the lake, La Tribune de Genève said on Wednesday.
A witness told the paper that a man with a pushchair was disembarking the boat when a small child passed in front of him. When he reached the quayside the boy, for unknown reasons, took a step towards the edge and fell into the water beneath.
Luckily, a CGN crew member immediately jumped into the water – currently 12 degrees – to rescue the child.
“It was lucky that the child was wearing a colourful jacket because otherwise, in the dusk, she [the crew member] probably wouldn't have found him under the water,” said the witness.
CGN confirmed the incident to the paper. There are no procedures in place for incidents on the quay, said spokeswoman Sandra Tiano, hailing the employee as a heroine who acted on her own initiative.
The company is currently investigating why the boy fell into the water.
“Everything that can be improved will be,” said Tiano.