‘Eau de cabin’: Why are Swiss airlines spraying their planes with ‘the scent of Switzerland’?

The Local
The Local - [email protected] • 15 Jan, 2020 Updated Wed 15 Jan 2020 15:07 CEST
image alt text

Switzerland’s national airline has announced plans to spray its check in desks and cabins with a unique scent so that passengers can “experience the flight with all their senses”. Unsurprisingly, not everyone is happy.

While getting hundreds of sweaty strangers in an enclosed space together isn’t a clever idea at the best of times, on planes it can be particularly difficult to handle. 

From cheap body spray to the pungent notes of airline food, plane cabins sometimes feel like a university of bad smells. 

Swiss, Switzerland’s flagship carrier, has planned to change all that.

The airline, owned by Germany’s Lufthansa, is developing a new fragrance which is “natural, discreet and subtle” - and will follow passengers all the way from the check in desk until the end of their journey. 

READ MORE: Swiss MPs vote for eco-friendly flight tax

READ MORE: Switzerland boosts train services to France as 'flight-shaming' gains momentum

Swiss spokesperson told online newspaper 20 Minutes that the goal is not to mask other less desirable scents, but instead give passengers a travelling experience which rewards all the senses and builds an emotional connection between flying and the brand. 

“The primary objective is to allow our customers to live the experience of their flight with all their senses and throughout the travel chain. In other words, the scent follows you from check-in to landing.”

Smelling or non-smelling? Photo: MICHAEL BUHOLZER / AFP

While the spokesperson did not indicate what the smell would smell like - and whether it would reflect Swiss icons like cheese or (hopefully) chocolate - he said the goal of the scent was to reflect the airline’s values of being “natural, discreet and subtle” - or in other words, neutral. 

READ: The apps you need for getting around Switzerland

The Switzerland-made fragrance has already been introduced in on-board towelettes and will be rolled out at check-in desks and in cabins gradually over the coming months.  

While an improvement in cabin air might seem like a win for anyone, experts have warned against mid-flight fumigation. 

Experts have said that the smell may cause headaches and allergies, especially for longer flights.

Consumer researcher Marta Kwiatkowski told 20 Minutes that while smells may build a positive emotional connection between passengers and an experience, if it is overused or not received well, the opposite may occur. 

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; min-height: 14.0px}

"If the smell is too intense, it can be annoying or even cause allergies, especially on long-haul flights."



The Local 2020/01/15 15:07

Please keep comments civil, constructive and on topic – and make sure to read our terms of use before getting involved.

Please log in to leave a comment.

See Also