UPDATED: Can I get a refund if Switzerland puts my destination on its quarantine list?

UPDATED: Can I get a refund if Switzerland puts my destination on its quarantine list?
An empty check in counter at Geneva Airport. Photo: FABRICE COFFRINI / AFP
Switzerland updated its quarantine list on Wednesday, adding 15 countries to the compulsory requirement and removing two.

Switzerland on Wednesday decided to add 15 countries to its mandatory quarantine list – and removing two. 

READ: These countries have been added to Switzerland's mandatory quarantine list

What does this mean for people who have already booked trips to these countries? 

Can I get my money back? 

Whether you can get your money back will depend on the policy of the travel company or airline, as well as the terms of your travel insurance. 

Leading Swiss travel companies Kuoni and Hotelplan told Swiss media outlet Watson that booked package tours can be postponed or even cancelled if they were booked before a country was added to the list. 

In the case of a cancellation, the money spent will be refunded. 

On the road again: Why the Swiss have fallen in love with camping holidays 

Swiss airlines however has said that the existence of a quarantine will not influence whether a refund is available. Refunds will only be available if the flight has been cancelled. 

Travel insurance will sometimes intervene to cover the cost. Swiss insurer Mobiliar told Watson that it would cover costs for travel if an area is subject to a quarantine, “provided the customer was not aware of the quarantine obligation when booking the trip or was not predictable and the tour operator does not provide a refund.”

With the government’s list subject to frequent changes in the coming months, customers are advised to check the terms and conditions of all operators before they travel. 

Editor's note: Please keep in mind that this article, as with all of our guides, are to provide assistance only. They are not intended to take the place of official legal advice. 

 


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