The Smart City Index was released by the Institute for Management Development (IMD) in Lausanne and Singapore University for Technology and Design (STUD).
Researchers asked hundreds of citizens from 109 cities about the technological provisions of their city across five key areas: health and safety, mobility, activities, opportunities and governance.
According to IMD, the survey’s results “offer key insights into how technology is playing a role in the COVID-19 era in a way that is likely to continue”.
Switzerland is the only country that has two cities in the top 10: Zurich in the third place and Geneva in the seventh.
Zurich scores high in the area of health facilities, political participation, as well as work and education. Its residents are also happy with the speed of the Internet and the opportunities to find jobs online.
However, survey respondents criticised the lack of e-voting and apps for finding a parking space or car sharing.
Geneva did well in categories including basic amenities, citizen participation, education, health, and social mobility.
But residents complain about traffic congestion and air pollution.
The biggest problem that inhabitants of both cities reported is the lack of affordable housing.
Singapore and Helsinki ranked in first and second places, respectively, followed by Auckland, Oslo, Copenhagen, Taipei City, Amsterdam and New York in top 10.