A new set of passenger rights will come into effect on January 1st, 2021.
Under the rules, travellers will be entitled to compensation for delays of over an hour.
Delays longer than an hour will entitle passengers to 25 percent of the fare.
If the delay is longer than two hours, passengers will be entitled to 50 percent of the fare.
According to Watson, the refunds will only apply to fares five francs and above – i.e. passengers can only claim the compensation if the amount of compensation is above five francs.
All passengers will be compensated, including those who have bought tickets for the journey and those who are taking the journey but who have monthly or yearly tickets.
A maximum of ten percent of the value of the subscription (per year or per month) can be claimed.
The rule applies on all public transport in Switzerland.
Claims can be launched online or at SBB outlets.