For members


Reader question: Under what conditions can I return a purchase to a store in Switzerland?

Too big, too small, or not the right colour. This is what you can — and can’t — do if you suffer from “buyer’s remorse” in Switzerland.

Reader question: Under what conditions can I return a purchase to a store in Switzerland?
Think twice before you make a purchase. Photo by Axel Heimken / AFP

At one time or another, many of us have bought something that we really liked, or thought we absolutely needed, only to change our minds afterwards.

What can you do with this unwanted merchandise in Switzerland?

Before you purchase something in a shop, whether in a physical store or online, find out what the terms and conditions of sale are, as well as the return policy.

Generally speaking, it is easier to return merchandise to larger retailers, such as national chains, which usually issue refunds without much fuss if you have the proof of purchase and are bringing back the items within the pre-determined period of time — usually 30 days.

The item must be in its original condition, that is, unworn and unused. In case of an electrical appliance that breaks after use, it will be refunded or exchanged according to conditions of its warranty.

Small, privately-owned shops may be more restrictive in that sense, offering exchanges or sales vouchers instead of refunds.

In all cases, some kind of return / refund policy applies, unless there is a visible sign in a shop that says “All sales are final”.

This usually happens during big discounts or clearance sales, or if the retailer is selling its entire stock because the store is closing.

What about online purchases?

Unlike the European Union law, which allows consumers to cancel online purchases, Swiss legislation does not grant this right. However, customers do have the right to send the merchandise back according to conditions outlined by the seller.

Usually, you can return anything that is undamaged and still in its original packaging for a full refund.

If the packaging has been opened, most Swiss online retailers will deduct a minimum amount of 10 percent. That’s because electronics retailers can’t resell products for the full price if they have been opened, according to consumer comparison site

However, a few online retailers are more generous in their return and refund policies.

Among them are Zalando, Digitec / Galaxus and Amazon, which accept returns within 30 days of purchase. And Zalando also has the most generous return policy, since customers don’t have to pay the cost of sending the merchandise back, while nearly all other companies require consumers to pay for shipping charges for all the returns.

What happens if you order from abroad?

This is a very pertinent point, as under the Swiss law it is possible to obtain a domain name ending in .ch, even though these companies are  located abroad. This has proven to be misleading to many Switzerland-based customers.

That’s why many clients who believe they are ordering from a supplier in Switzerland are actually buying from a foreign company — a fact that they only discover when they have to pay customs duty.

Unless specific exclusions apply — which you should find out before purchasing — you can send the items back. However, since they will be shipped abroad, you will have to pay higher charges than if you were mailing to a company in Switzerland.

The only way to avoid this trap is to call the number on the company’s website and ask where they are located.

The Federal Consumer Affairs Bureau has more information about your rights to a refund.

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For members


Is Switzerland’s male-only mandatory military service ‘discriminatory’?

Under Swiss law, all men must serve at least one year in compulsory national service. But is this discriminatory?

Swiss military members walk across a road carrying guns
A new lawsuit seeks to challenge Switzerland's male-only military service requirement. Is this discriminatory? FABRICE COFFRINI / AFP

All men aged between the ages of 18 and 30 are required to complete compulsory military service in Switzerland. 

A lawsuit which worked its way through the Swiss courts has now ended up in the European Court of Human Rights, where the judges will decide if Switzerland’s male-only conscription requirement violates anti-discrimination rules. 

Switzerland’s NZZ newspaper wrote on Monday the case has “explosive potential” and has “what it takes to cause a tremor” to a policy which was first laid out in Switzerland’s 1848 and 1874 Federal Constitutions. 

What is Switzerland’s compulsory military service? 

Article 59 of the Federal Constitution of Switzerland says “Every man with Swiss citizenship is liable for military service. Alternative civilian service shall be provided for by law.”

Recruits must generally do 18 weeks of boot camp (longer in some cases). 

They are then required to spend several weeks in the army every year until they have completed a minimum 245 days of service.

Military service is compulsory for Swiss men aged 18 and over. Women can chose to do military service but this is rare.

What about national rather than military service? 

Introduced in 1996, this is an alternative to the army, originally intended for those who objected to military service on moral grounds. 

READ MORE: The Swiss army’s growing problem with civilian service

Service is longer there than in the army, from the age of 20 to 40. 

This must be for 340 days in total, longer than the military service requirement. 

What about foreigners and dual nationals? 

Once you become a Swiss citizen and are between the ages of 18 and 30, you can expect to be conscripted. 

READ MORE: Do naturalised Swiss citizens have to do military service?

In general, having another citizenship in addition to the Swiss one is not going to exempt you from military service in Switzerland.

However, there is one exception: the obligation to serve will be waved, provided you can show that you have fulfilled your military duties in your other home country.

If you are a Swiss (naturalised or not) who lives abroad, you are not required to serve in the military in Switzerland, though you can voluntarily enlist. 

How do Swiss people feel about military and national service? 

Generally, the obligation is viewed relatively positively, both by the general public and by those who take part in compulsory service. 

While several other European countries have gotten rid of mandatory service, a 2013 referendum which attempted to abolish conscription was rejected by 73 percent of Swiss voters. 

What is the court case and what does it say? 

Martin D. Küng, the lawyer from the Swiss canton of Bern who has driven the case through the courts, has a personal interest in its success. 

He was found unfit for service but is still required to pay an annual bill to the Swiss government, which was 1662CHF for the last year he was required to pay it. 

While the 36-year-old no longer has to pay the amount – the obligation only lasts between the ages of 18 and 30 – Küng is bring the case on principle. 

So far, Küng has had little success in the Swiss courts, with his appeal rejected by the cantonal administrative court and later by the Swiss Federal Supreme Court. 

Previous Supreme Court cases, when hearing objections to men-only military service, said that women are less suitable for conscription due to “physiological and biological differences”.

In Küng’s case, the judges avoided this justification, saying instead that the matter was a constitutional issue. 

‘No objective reason why only men have to do military service’

He has now appealed the decision to the European level. 

While men have previously tried and failed when taking their case to the Supreme Court, no Swiss man has ever brought the matter to the European Court of Human Rights. 

Küng told the NZZ that he considered the rule to be unjust and said the Supreme Court’s decision is based on political considerations. 

“I would have expected the Federal Supreme Court to have the courage to clearly state the obvious in my case and not to decide on political grounds,” Küng said. 

“There is no objective reason why only men have to do military service or pay replacement taxes. On average, women may not be as physically productive as men, but that is not a criterion for excluding them from compulsory military service. 

There are quite a few men who cannot keep up with women in terms of stamina. Gender is simply the wrong demarcation criterion for deciding on compulsory service. If so, then one would have to focus on physical performance.”

Is it likely to pass? 

Küng is optimistic that the Strasbourg court will find in his favour, pointing to a successful appeal by a German man who complained about a fire brigade tax, which was only imposed on men. 

“This question has not yet been conclusively answered by the court” Küng said. 

The impact of a decision in his favour could be considerable, with European law technically taking precedence over Swiss law.

It would set Switzerland on a collision course with the bloc, particularly given the popularity of the conscription provision. 

Küng clarified that political outcomes and repercussions don’t concern him. 

“My only concern is for a court to determine that the current regulation is legally wrong.”